Terms of service

Last updated: 22 July 2026

Welcome to Soma & Suns. These Terms of Service govern your use of the Soma & Suns website and your purchase of products from us.

By accessing our website or placing an order, you agree to be bound by these Terms of Service. If you do not agree with these terms, please do not use our website or place an order.

1. About Soma & Suns

Soma & Suns operates an online store offering skincare and haircare products to customers in South Africa.

Throughout these Terms of Service, the terms “we,” “us,” “our,” and “Soma & Suns” refer to Soma & Suns.

The terms “you” and “your” refer to the person accessing our website or purchasing our products.

2. Use of Our Website

By using our website, you confirm that:

  • You are legally capable of entering into a binding agreement.

  • The information you provide to us is accurate and complete.

  • You will not use our website for any unlawful or unauthorised purpose.

  • You will not attempt to interfere with, damage, or gain unauthorised access to our website or systems.

We reserve the right to refuse service, cancel orders, or restrict access to our website where we reasonably believe that our Terms of Service have been violated or that fraudulent or abusive activity has occurred.

3. Product Information

We make reasonable efforts to ensure that product descriptions, images, ingredients, specifications, and other information displayed on our website are accurate.

However, product packaging, colours, labels, and other visual details may vary slightly from images displayed on the website.

We do not guarantee that product descriptions or other website content will always be completely accurate, current, or free from errors.

If we discover an error in a product description, price, availability, or other information, we reserve the right to correct the error and, where appropriate, cancel or modify an affected order.

4. Product Use and Skin Sensitivity

Customers are responsible for reading product information, ingredients, warnings, and usage instructions before using any product.

Skincare and haircare products may affect individuals differently. We recommend performing a patch test where appropriate and following the manufacturer's instructions.

Soma & Suns does not guarantee that a product will produce a particular result for every customer.

If you experience an adverse reaction, discontinue use of the product and seek appropriate professional medical advice where necessary.

Our products are not intended to diagnose, treat, cure, or prevent any disease or medical condition unless expressly stated otherwise by the manufacturer and permitted by applicable law.

5. Pricing and Product Availability

All prices displayed on our website are subject to change without notice.

We reserve the right to:

  • Change product prices

  • Modify or discontinue products

  • Limit quantities available for purchase

  • Correct pricing or listing errors

A product is not guaranteed to be available until your order has been successfully accepted and confirmed.

6. Orders

When you place an order, you are making an offer to purchase the selected products.

After placing an order, you may receive an order confirmation. This confirmation does not necessarily mean that the order has been finally accepted if there is an error relating to pricing, product availability, payment, or other relevant circumstances.

We reserve the right to cancel or refuse an order where appropriate, including where:

  • A product is unavailable

  • There is an obvious pricing or product listing error

  • Payment has not been successfully completed

  • We suspect fraudulent or unauthorised activity

  • The order appears to be placed for unlawful purposes

If we cancel an order after payment has been received, we will arrange an appropriate refund of the amount paid for the cancelled order.

7. Payments

Payments are processed through the payment methods made available at checkout.

By submitting payment information, you confirm that you are authorised to use the selected payment method.

We do not store complete payment card details on our own systems where payment processing is handled by third-party payment providers.

Payment transactions may be subject to the terms, conditions, and privacy policies of the applicable payment provider.

8. Shipping and Delivery

Shipping and delivery are subject to our Shipping Policy.

Delivery timeframes are estimates and may be affected by circumstances outside of our reasonable control, including courier delays, public holidays, severe weather, high-volume periods, and logistical disruptions.

Customers are responsible for providing accurate delivery information at checkout.

9. Returns and Refunds

Returns and refunds are subject to our Returns & Refund Policy.

By purchasing from Soma & Suns, you acknowledge that certain skincare and haircare products may not be eligible for return once opened or used due to health, hygiene, and safety considerations, except where applicable law provides otherwise or where a product is defective or incorrect.

10. Promotions and Discount Codes

Promotions, discount codes, and special offers may be subject to additional terms.

Unless expressly stated otherwise:

  • Discount codes cannot be exchanged for cash.

  • Discount codes cannot be combined with other offers.

  • Promotions may be subject to expiry dates or product exclusions.

  • We reserve the right to modify or end a promotion at any time.

If a promotion is used fraudulently or in violation of its terms, we reserve the right to cancel the relevant order.

11. Intellectual Property

All content on this website, including but not limited to:

  • Text

  • Logos

  • Brand names

  • Product images

  • Graphics

  • Designs

  • Videos

  • Website layout

  • Written content

is owned by or licensed to Soma & Suns and is protected by applicable intellectual property laws.

You may not reproduce, copy, modify, distribute, sell, or commercially exploit our website content without our prior written permission.

12. Third-Party Services

Our website may use third-party services, including payment providers, shipping providers, analytics services, advertising platforms, and other service providers.

These third parties may have their own terms and privacy policies.

We are not responsible for the policies, practices, availability, or performance of third-party services that are outside our reasonable control.

13. Website Availability

We do not guarantee that our website will always be available, uninterrupted, secure, or free from errors.

We may temporarily suspend, modify, or discontinue all or part of the website without prior notice where reasonably necessary.

14. Limitation of Liability

To the extent permitted by applicable law, Soma & Suns will not be liable for indirect, incidental, special, or consequential loss arising from your use of our website or purchase of our products.

Nothing in these Terms of Service excludes or limits any liability that cannot legally be excluded or limited under applicable law.

Nothing in these Terms of Service is intended to limit any rights you may have under applicable consumer protection legislation.

15. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless Soma & Suns, its owners, employees, representatives, and service providers from claims, losses, liabilities, damages, and expenses arising from:

  • Your breach of these Terms of Service

  • Your misuse of our website

  • Your violation of applicable law

  • Your violation of the rights of another person or entity

16. Privacy

Your use of our website is also subject to our Privacy Policy.

Our Privacy Policy explains how we collect, use, store, and protect personal information.

17. Changes to These Terms

We reserve the right to update or modify these Terms of Service at any time.

Any changes will be posted on this page with an updated “Last updated” date.

Your continued use of our website after changes are posted constitutes acceptance of the updated Terms of Service.

18. Governing Law

These Terms of Service are governed by the laws of the Republic of South Africa.

Any disputes will be subject to the applicable laws and jurisdiction of South Africa.

19. Contact Us

If you have any questions about these Terms of Service, please contact us at:

Soma & Suns
Email: contact.somaandsuns@gmail.com