Shipping policy
Last updated: 22 July 2026
At Soma & Suns, we are committed to getting your skincare and haircare products to you safely and as quickly as possible.
We currently deliver orders across South Africa.
Order Processing
Orders are processed Monday to Friday, excluding public holidays.
Please allow 1–2 business days for your order to be processed and prepared for dispatch. Orders placed after business hours, on weekends, or on public holidays will begin processing on the next business day.
Once your order has been dispatched, you will receive an email or other applicable notification containing your tracking information, where available.
Delivery Times
Once your order has been dispatched, delivery generally takes:
2–4 business days
Delivery times are estimates and may vary depending on your location, courier capacity, public holidays, adverse weather conditions, peak shopping periods, or other circumstances outside of our control.
Deliveries to remote or outlying areas may take longer than the estimated delivery time.
Shipping Fees
Shipping fees are calculated at checkout based on your order and delivery location.
Free shipping is available on orders over R699.
Any applicable shipping fees will be displayed before you complete your purchase.
Tracking Your Order
Once your order has been dispatched, tracking information will be sent to you where tracking is available.
Please allow some time for the tracking information to become active after your parcel has been handed over to the courier.
If you have not received your tracking information or need assistance with your order, please contact us at:
We aim to respond to customer enquiries within 24 hours during Monday–Friday business hours.
Delivery Delays
While we do our best to ensure your order arrives within the estimated delivery timeframe, delays can occasionally occur due to circumstances beyond our control, including:
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Courier delays
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Public holidays
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Severe weather
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High-volume shopping periods
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Incorrect or incomplete delivery information
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Unforeseen logistical issues
If your order has exceeded the estimated delivery timeframe, please contact us so that we can assist you in checking its status.
Incorrect Delivery Information
Customers are responsible for providing accurate and complete delivery information at checkout.
Soma & Suns cannot be held responsible for delays, failed deliveries, or additional delivery costs caused by incorrect or incomplete information provided by the customer.
If you realise that your delivery information is incorrect, please contact us as soon as possible. We will do our best to assist, but we cannot guarantee that changes can be made once an order has been processed or dispatched.
Failed Delivery Attempts
If a courier is unable to complete delivery because nobody is available to receive the parcel, the address is incorrect, or the courier cannot gain access to the delivery location, additional delivery attempts or charges may apply depending on the courier's policies.
Please ensure that someone is available to receive your order or that suitable delivery instructions are provided where possible.
Lost or Damaged Orders
If your parcel appears to have been lost or arrives damaged, please contact us as soon as possible at contact.somaandsuns@gmail.com with your order details and any relevant photographs or information.
We will investigate the matter with the relevant delivery provider and assist you with the next steps.
International Shipping
At this time, we currently ship within South Africa only.
Contact Us
If you have any questions about your order or our shipping policy, please contact us at:
Email: contact.somaandsuns@gmail.com
We aim to respond within 24 hours during Monday–Friday business hours.
Soma & Suns
Premium skincare and haircare, delivered across South Africa.