Refund policy

Last updated: 22 July 2026

At Soma & Suns, we want you to be satisfied with your purchase. If you have any concerns about your order, please contact us and we will do our best to assist you.

1. Returns

We accept returns within 30 days of delivery, provided that the item meets the requirements outlined below.

To be eligible for a return, the product must be:

Unused and unopened
In its original packaging
In the same condition in which it was received
Returned with proof of purchase or your order details

For health, hygiene, and safety reasons, we cannot accept returns of skincare or haircare products that have been opened, used, tested, or otherwise tampered with, unless the product is defective or we sent you the incorrect item.

2. Products That Cannot Be Returned

Returns are generally not accepted for:

Opened or used skincare products
Opened or used haircare products
Products that have been damaged after delivery due to misuse or improper handling
Products returned without their original packaging
Products returned after the 30-day return period

3. Damaged, Defective, or Incorrect Items

Please inspect your order as soon as you receive it.

If your order arrives damaged, defective, or you receive the wrong product, please contact us within 7 days of delivery at:

contact.somaandsuns@gmail.com

Please include:

Your order number
A description of the issue
Clear photographs or videos of the product and packaging, where applicable

We will review the issue and, where appropriate, arrange a replacement, refund, or other suitable resolution.

Please do not discard the product or packaging before contacting us, as we may need additional information to investigate the issue.

4. Change-of-Mind Returns

If you change your mind about a purchase, the product must be returned unused, unopened, and in its original condition within 30 days of delivery.

The customer is responsible for the cost of returning an item due to a change of mind.

Original shipping fees, where applicable, may not be refundable.

5. Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, the refund will be processed using the original payment method where possible.

Please allow additional time for the refund to reflect in your account, depending on your bank or payment provider.

We are not responsible for delays caused by banks or third-party payment providers after a refund has been processed by us.

6. Refunds for Promotional Orders

If a product was purchased using a discount code, promotion, bundle offer, or other special offer, the refund amount may be adjusted to reflect the actual amount paid for the returned product.

Where a promotion required a minimum order value or multiple products to qualify, returning part of the order may affect the promotional discount.